Description

DUTIES AND RESPONSIBILITIES:

· Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the

Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.

· Partner with the Housekeeping Manager to recruit, develop, manage and monitor performance while making

any recommendations for disciplinary and other human resources-related actions.

· Inspect all assigned suites and public areas to ensure furnishings, guest suites, equipment, linens, and public

areas are clean and in good repair to meet guest expectations. Advise employees of deficiencies and instruct on

corrective action. Provide retraining as needed.

· Assist with training of employees and ensuring that they have the tools and equipment needed to effectively

carry out their respective job duties.

· Assist with scheduling and room cleaning assign...