**Key Responsibilities**

**Operational Management**

+ Manage the day-to-day housekeeping operations of the hotel.
+ Ensure all guest rooms, public areas, and service areas meet IHG cleanliness and quality standards.
+ Conduct regular inspections of guest rooms, corridors, public areas, and back-of-house facilities.
+ Monitor room status and coordinate closely with Front Office to ensure room availability and guest satisfaction.
+ Ensure timely cleaning and preparation of rooms for arrivals and departures.

**Team Leadership**

+ Recruit, train, coach, and develop housekeeping colleagues.
+ Conduct regular performance reviews and provide constructive feedback.
+ Prepare staff schedules and duty rosters based on occupancy levels and operational requirements.
+ Foster a positive work environment that promotes teamwork and employee engagement.

**Quality & Guest Experience**

+ Handle guest complaints and special reques...