**Key Responsibilities**

**1. Operations Management**

+ Oversee daily housekeeping operations including guest rooms, public areas, back-of-house, and laundry.
+ Ensure rooms are cleaned and maintained as per Holiday Inn Express brand standards.
+ Conduct daily inspections of rooms and public areas.
+ Ensure adherence to IHG cleanliness and brand audit standards.
+ Monitor room status updates and coordinate closely with Front Office and Maintenance.

**2. Guest Satisfaction**

+ Ensure high levels of guest satisfaction by maintaining superior cleanliness standards.
+ Handle guest complaints related to housekeeping professionally and promptly.
+ Ensure prompt response to guest requests.

**3. Team Leadership & Training**

+ Recruit, train, and develop housekeeping team members.
+ Conduct regular training sessions on SOPs, grooming, hygiene, and safety.
+ Prepare duty rosters and manage manpower effectively.
+ Co...