Communicate in a friendly, tactful and professional manner with guests and colleagues.

Provide information regarding the hotel’s facilities & services.

Be informed and keep your supervisor informed of all matters that may affect your work, the hotel’s service or reputation.

Always present a clean and tidy appearance in accordance with the hotel’s grooming standards.

Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs.

Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues.

Care about your environment and make sure it is tidy and well maintained.

Be reliable and ensure you are at work on time.

Know your role in case of emergency such as bomb threat, flood, fire etc.

Understand the Employee Handbook and compl...