About The Role Terra Systems Pte Ltd is hiring for the position of Hotline Call Agent to support a National Crisis & Emergency Hotline Operations Centre. This role is offered under the
Workforce Singapore (WSG) Mid-Career Pathways Programme (MCPP)
, a structured 4-month traineeship designed to equip mature mid-career individuals (aged 40 and above) with the skills and experience needed to build a long-term career in emergency contact centre operations. Successful candidates will undergo a mandatory
3-week classroom training programme conducted by the client
, followed by structured on-the-job training at the Operations Centre. Upon satisfactory completion of all training requirements and the MCPP attachment, candidates will be offered
full-time permanent employment
with Terra Systems. Training Period & Commitment Classroom Training 15 June 2026 – 3 July 2026 On-the-Job Training (OJT) Commences immediately after classroom training Total MCPP Duration 4 months Training ...