We’re looking for a Mandarin‑speaking Customer Support for Hotel Reservation to join our growing international team in Malaysia. If you’re detail‑oriented, customer‑focused, and thrive in a fast‑paced environment, this role is for you.

Key Responsibilities

• Support Sales team & resolve customer issues.
• Handle escalations and ensure accurate sales verification.
• Follow up on cases until resolution.
• Deliver professional, high‑quality customer service.
• Create a positive and seamless customer experience.
• Provide timely, accurate support while adhering to SOPs.

What We’re Looking For

• Proficient in English and Mandarin (spoken, written, and reading)
• Bachelor’s degree, Diploma, or equivalent in any field
• Hotel/Reservation experience is required
• Customer‑focused with strong communication skills
• Good problem‑solving and critical thinking ability <...