What you’ll be doing:

• Welcome guests as they arrive and make sure they have the best possible check-in
• Make sure our guests are happy - attend to any questions or concerns raised by guests
• Liaise between Guest Experience, Property Managers, Operations, Concierges and most importantly, guests
• Answering emails, messages and phone calls
• Creating bookings and taking payments
• Problem-solving with your Team on a daily basis

Here’s our description of the ideal person for this job:

• Reception, hotel or hospitality experience is a must!
• Based in Cape Town & comfortable working shifts
• Empathetic with high emotional intelligence
• Excellent verbal and written communication
• On-time, in the right place at the right time and ready with a smile
• Tech-savvy and detail oriented
• Calm under pressure
• Someone who genuinely cares about each...