• Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years


• Experience: 3 years to less than 5 years

Tasks

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Contact customers to deliver requested wakeup calls

Employment terms options

• Early morning
• Evening

Employment terms options

• Morning
• Day
• Weekend

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