This position is for a Customer Service Agent for the Front Desk department of LA Crystal Hotel. You must be able to speak and write fluency in English and Spanish!
Due to the uniqueness of our hotel's situation, our Guest Relations will need to have an entire idea of the hotel current operation situation prior to initiating a position.
Main Job Tasks and Responsibilities
• Answer inbound calls from both internal and external callers and connect to correct department or dispatch guest requests, housekeeping needs, engineering needs or tea and restaurant reservations.
• Performs all essential duties of the Front Desk Agent
• Collaborates with employees from Housekeeping, Engineering, and Food & Beverage closely by executing requests accurately.
• Memorize and provide detailed hotel information such as outlet hours of operation, general information, driving directions, etc.
• Maintains good customer relations by keeping informed of all in-house and area fu...