Overview

We are looking for someone who breathes hospitality operations and is energized by the opportunity to maximize the potential of a team of Hospitality Agents. This would mean developing scalable processes related to how a city onboards, trains, and develops their team, alongside owning various city operations projects. The ideal candidate is a strong people leader that can inspire and motivate a team to deliver an amazing Sonder guest experience while supporting our city operations. Our Sonder locations are distributed across a city in different shapes, sizes, ages and styles, and we pride ourselves on offering a hotel‑like service. That’s what you’ll own.

Responsibilities

• Support Hospitality Agents by training, coaching and providing performance feedback with an eye towards execution
• Prioritize, delegate, execute, and support day‑to‑day tasking to ensure world‑class guest experience and team accountability
• Guide guests thro...