JOB DESCRIPTION Job Summary

Provides support for member program initiatives that address social conditions that impact health outcomes; provides education, assistance, resources and best practices to members in relation to navigating the health care system. Works collaboratively with other departments to identify population social determinants of health (SDOH) needs and works to find solutions via partnerships with community organizations and/or other agencies. Contributes to overarching strategy to provide quality and cost-effective member care.

Essential Job Duties

• Works directly with members to reduce barriers and social determinants of health (SDOH) issues to improve health care access and member quality of life.
• Educates members on SDOH and assists with navigating various systems.
• Promotes awareness of how SDOH affect member health outcomes.
• Conducts SDOH assessments to determine member needs and prioritizes based on member preference.