Description

Support customer routine cases and projects of e-beam defect inspection and metrology at customer sites. The holder of this position reports to the 1st line APPS leader and provides indirect and direct support to customers, and direct escalation and competency support to operation.

Your main responsibilities:
-Provide technical support / recipe setup at customer sites.

-Troubleshoot recipe / equipment problems. Co-work with HW and support teams for troubleshooting and result test after escalation.

-Complete on-site diagnostics and service calls. Handle complete product functionality in the various product families/platforms.

-Respond to emergency service calls as required.

-Instruct customer operating technicians on system operation and maintenance.

-Help the sales department with customers' needing help or advice in applying the company’s products.

-Help the marketing department to collect compet...