Summary: As a Technical Lead / Senior Consultant in Oracle Cloud Service, you will play a pivotal role in shaping and delivering high-performance, scalable customer service solutions using Oracle Service Cloud (RightNow). You will lead the end-to-end configuration, optimization, and governance of core modules such as Incidents, Contacts, Surveys, and Custom Objects, ensuring alignment with business objectives and enterprise security standards. Your expertise will drive the design and development of a robust, user-centric Customer Portal using modern web technologies, while enabling seamless integration with external systems through REST, SOAP, and ROQL APIs. This role demands a blend of technical depth, architectural vision, and leadership to deliver innovative, maintainable solutions that enhance customer experience and operational efficiency across PAN INDIA. Location: PAN INDIA Experience: 8-13 years Responsibilities: Lead the configuration, administration, and optimization of Oracl...