Hiring L2 Support Expert and L1 Support

Application Support | Trouble Shooting | L2 Technical Support | No-SQL | Linux/UNIX | HTTP | JSON/XML | Java Script | Bash

Overview:

L2 Support Expert is software focused, technology savvy and forms part of our Global Customer Support team

The role requires strong technical skills, good communication skills, troubleshoot issues, identify workarounds and solutions, as well as juggle several tasks at a time.

He is accountable for the individual achievement of SLA targets and manages and maintains the tasks queue.

Requirements

• Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times.
• Ability to understand varied and complex product configurations and support customers through various means of communication including email, phone, chat, forums and social media.
• Identify, resolve or ...