Summary:
The Finacle Support role is a critical position within the IT operations team, responsible for ensuring the stability, performance, and security of the Finacle Core Banking System (CBS) environment. This role involves proactive monitoring, timely resolution of incidents, and execution of daily operational checks to maintain system integrity. The ideal candidate will play a key part in supporting business continuity by managing deployments, compliance activities, disaster recovery drills, and process automation. With a strong focus on operational excellence, this position ensures seamless system performance, adherence to governance standards, and continuous improvement through documentation and automation.
Responsibilities:

Troubleshoot and resolve system issues and outages promptly to minimize business impact.

Manage and close Level-1 Service Requests (SRs) efficiently.

Execute daily EOD and BOD job checklists to ensure o...