Hindi-Speaking Customer Service Representative

About the job Hindi-Speaking Customer Service Representative

Roles and Responsibilities:

• Perform customer support via phone, chat and email both in English and Hindi Language.
• Apply knowledge of processes and related systems to assist in identifying, assessing and resolving issues / problems.
• Assess and resolve non‑standard and standard issues or problems. Seek advice and escalated issues when faced with tasks / problems outside the scope of the work.
• Coordinate with Hindi counterparts using the Hindi language as the main language for communication.
• Perform other tasks that may be assigned by his/her team lead from time to time.
• Service channels: Inbound / Outbound phone, email & chat

TO QUALIFY:

• Proficient in Speaking, Reading, and Writing in HINDI.
• Finished a 4- or 5‑year Bachelor Degree course OR: <...