A project dedicated to assessing and benchmarking advanced agentic audio models against leading systems. The program’s mission is to evaluate and optimize model performance for real-world customer support use cases.

Responsibilities

• Create and execute role-play-based evaluation scenarios that simulate realistic customer service interactions across multiple domains, including:
  • Flight bookings and travel support
  • Financial services
  • Telecommunications and technical support
• Contribute to the development of diverse and representative datasets used to assess conversational audio agents.
• Evaluate model performance across a standardized set of qualitative and quantitative metrics.
• Ensure evaluations reflect real customer expectations for clarity, efficiency, and natural conversational flow.

Evaluation Metrics

Model performance is assessed using a combination of co...