Job Title: Helpdesk Technician
Location: Bellevue, WA
Type: Contract
Contractor Work Model: Onsite
Position Overview:
We are currently seeking a Helpdesk Technician for a long term contract opportunity with an onsite work model in Bellevue, WA. This customer-facing role involves supporting users as they navigate technical challenges and fulfill requests for new applications and hardware. Working within a tiered support structure and guided by established processes and procedures, you will be integral to our efforts in designing the next generation of technologies. The position is primarily based at the Bellevue headquarters, supporting both in-person and remote staff.


Key Responsibilities:


+ Utilize and enhance our internal and external knowledge base documents to assist with ticket resolution.

+ Maintain Active Directory accounts and manage access to various collaboration spaces.

+ Oversee PC Lifecycle Management, in...