Job Title: Helpdesk Team Leader - Backshift
Location: Glasgow Head Office
Contract: Permanent
Working Pattern: 5/7 Days, 2 Week Rotation
Salary: £29,214.43 per annum + great company benefits!
START DATE - WEDNESDAY 8TH JULY
Job Purpose:
* This is a key position, leading the CSRs who act as ambassadors for our business.
* Team Leaders will effectively lead and manage the seniors and CSRs to ensure the highest level of customer care and satisfaction at all times. The role will develop to be responsible for leading a team of approx. 15 colleagues, across seniors and CSRs, ensuring all service delivery targets are being met and exceeded, wherever possible.
* Team Leaders are an integral part of the management team, adding true value to the business.
Key Accountabilities:
Safety
* To ensure that all activity compiles with Health & Safety policies.
People
* To ensure company policies and practises are followed and delivered consistently...