Description
This position is apart of the Helpdesk/Desktop Support for all internal users for a global manufacturing company. This is a help desk role that will provide troubleshooting and IT support for over 2,500+ users.
The day consists of fielding calls & walk ins from end users (30% of the day) and troubleshooting (40% of the day) issues within desktops, computers, PCs, mobile devices all within Microsoft and Windows and then 20% documenting issues within the queue and providing notifications and updates to the end users. The remainder 10% of the day is spent coordinating with the other teams (Domain Services team and Storage/Server team and Network Services team on any remaining issues).
• Support Windows 7 Pro, 8.1 and Mac OSX Maverick / Yosemite laptops, monitors, and computers
• Support local and network HP printer/ copier / scanners
• Configure mobile devices like iPads, iPhones, Surfaces and Droids
• Use Adobe Connect to Set up meetings between offices a...