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Helpdesk Support W/Deskside Help

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TEKsystems
πŸ“ Kennesaw, United States
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Location Kennesaw
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Posted June 17, 2026
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Commute Local Area
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Job Description

Description
This position is apart of the Helpdesk/Desktop Support for all internal users for a global manufacturing company. This is a help desk role that will provide troubleshooting and IT support for over 2,500+ users.
The day consists of fielding calls & walk ins from end users (30% of the day) and troubleshooting (40% of the day) issues within desktops, computers, PCs, mobile devices all within Microsoft and Windows and then 20% documenting issues within the queue and providing notifications and updates to the end users. The remainder 10% of the day is spent coordinating with the other teams (Domain Services team and Storage/Server team and Network Services team on any remaining issues).
β€’ Support Windows 7 Pro, 8.1 and Mac OSX Maverick / Yosemite laptops, monitors, and computers
β€’ Support local and network HP printer/ copier / scanners
β€’ Configure mobile devices like iPads, iPhones, Surfaces and Droids
β€’ Use Adobe Connect to Set up meetings between offices a...

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πŸ“ Location Details

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City
Kennesaw
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Country
United States
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Commute
Local Area

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