Overview

TNS (Transaction Network Services) is looking for a motivated and customer‑oriented Helpdesk Support Specialist to provide first‑line support across the TNS Accept, Connect and Orchestrate product portfolios. You will be part of a global support team that facilitates the acceptance of payments, both online and in‑store, and securely processes transactions.

Key responsibilities of this role include working a 24×7 shift rotation and serving as a customer point of contact for general enquiries, service requests or incident support.

We value our employees and strive to grow talent internally before recruiting for open positions. If you think this position is right for you, we encourage you to apply.

Responsibilities

• 24×7 shift rotation covering all weekends and public holidays.
• Support Service Operations BAU / daily activities.
• Service monitoring, logging of incident tickets and/or service requests and troubleshoo...