Job Title

Helpdesk Support Specialist - SLOVAK SPEAKING ONLY

Job Description

As a Helpdesk Support Specialist, you will be the first point of contact for customers, assisting them with a variety of technical issues via phone, email, chat, and a ticketing system. You will ensure all trouble tickets are actively managed from inception to resolution, maintaining clear communication throughout. Your role will involve providing technical documentation based on interactions and contributing to an expanding knowledge base. You will be responsible for deploying, troubleshooting, and managing desktop, laptop, and mobile computing devices, as well as basic troubleshooting of network systems.

Responsibilities

• Respond to customer issues via phone, email, chat, and within the ticketing system.
• Maintain communication and status of trouble tickets from initial communication to follow-up.
• Communicate technical details effect...