About the Role & Team

The Helpdesk Support Specialist is a hands‑on technical support role within IDC’s global IT Services Group. The position requires strong knowledge of Windows-based platforms, mainstream computer hardware, and a wide range of software applications. The specialist will work on‑site in IDC’s Mexico City corporate office, providing day‑to‑day support to employees through the IT Help Desk ticketing system. The role is designed for someone who can grow into a key contributor within IDC’s worldwide IT Operations team.

• Convey technical knowledge to non-technical colleagues.
• Provide IT support to both IDC technical and non-technical staff via remote‑controlled software, phone, email, chat, video conferencing and face to face communications.
• Ensure a positive employee experience.
• Provide account and access support. – Reset passwords, manage user accounts, and assist with l...