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Helpdesk Senior Associate (ON SITE GDL)

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NTT DATA
📍 Guadalajara, Mexico
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Location Guadalajara
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Posted June 06, 2026
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Commute Local Area
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Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Job Description

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico.

NTT DATA Services is currently looking for a Helpdesk Sr Associate– Bilingual (English-Spanish) to join our team in Mexico (ON SITE).

Activities:

  • General L1 support for hardware and MS Office packages
  • Advance technical support for in-house applications and developments
  • Answer technical support calls providing and escalating to other support groups
  • Provide support based on email generated requests or reports
  • Document troubleshooting steps and detailed description of the customer incidents and requests
  • Applies diagnostic techniques to identify problems, investigate causes ...

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    📍 Location Details

    🌆
    City
    Guadalajara
    🗺️
    Country
    Mexico
    🚗
    Commute
    Local Area

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