Previous applicants need not apply.

We are looking to recruit Helpdesk Operators to work as part of an established team.

The role involves working as part of the 8888 Helpdesk covering Hard & Soft FM services – taking calls, logging jobs, dealing with enquiries, and working as part of a team.

This is a 24 hour post covering days, nights and weekends – applicants must be willing to work over all shift patterns.

Base location is Aintree and Royal Liverpool sites, but the service covers all sites.

The postholder will be using a CAFM system (Computer Aided Facilities Management). There is a requirement to wear headphones and multi-task – call handling/entering details.

Responsibilities

• Provide a customer focused service, dealing with all client/customer requests and complaints in an efficient and sensitive manner.
• Receive and process customer telephone requests to ensure timely and effective completion of work,...