Helpdesk Manager / Helpdesk Team Leader – Watford - £50,000+ HYBRID

Our client is a Global market-leader and they are seeking an experienced IT Helpdesk Manager / Helpdesk Team Leader to lead a team of support engineers whilst remaining actively involved in the technical delivery of services.

This role offers an excellent opportunity for an experienced Senior 3rd Line Engineer, Technical Team Lead, or Service Desk Supervisor looking to take the next step into management. You'll have the opportunity to develop your leadership skills whilst maintaining hands-on involvement in complex technical escalations and service improvement initiatives.

The Role

Leading a team of 7 - 10 support engineers, you will be responsible for the day-to-day management of the Helpdesk function, ensuring high levels of customer satisfaction, technical excellence, and service delivery performance.

Acting as the senior technical escalation point, you will provide guidance and su...