Job Description

Req ID: 312312 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Associate - Full Time to join our team in Guadalajara, México (MX-MEX), Mexico (MX).

• These individuals have a working knowledge of one technical skill. • They work on routine and non-routine matters. • They handle routine questions and issues, referring complex or unexpected matters to higher level employees for assistance. • They may regularly interact with customers and first-line management. • Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software and peripherals. • Answers the help desk line and responds to users’ requests regarding computer systems. • Acknowledges receipt of all user requests within defined service levels. • ...