Help Desk Analyst
3 Month rolling contract
Inside IR35

The role of the Helpdesk/End User Technology Analyst comprises of two distinct underpinning business requirements geared around ensuring First Point of Contact and First Contact Resolution for our customers. The role exists to restore end user technology issues or request completions as soon as possible (either remotely or at desk side);

To provide efficient and effective customer services through the recording and managing telephone and email queries, incidents, or service requests. Aligning to ITIL methodology, providing an efficient and customer focused Helpdesk/Service Desk to the business.

Providing desk-side assistance for line of business applications, core device support and operating systems, specifically; desktops, laptops, Apple Mac and the corporate software stack including business applications.

Main Responsibilities

The role is an Onsite, and is a shift-based role - This includ...