• Department: Enabling Areas | Information Technology
• Compensation: NZD 62,500 - NZD 72,500 - yearly

Job Description

We are looking for a Helpdesk Analyst (Level 1/2) to join our Wellington office!

Our IT team is a highly skilled and collaborative group that provides technology support and solutions for an organisation of over 1700 people nationwide.

Responsibilities

• Assist end-users with hardware and software issues, troubleshoot network and system errors, and provide guidance on best practices.
• Respond promptly to helpdesk queries and resolve incidents efficiently.
• Collaborate with other IT professionals to implement and maintain IT solutions.
• Manage user accounts and permissions.
• Install, configure, and update software and hardware.
• Document solutions and share knowledge to enhance the team’s capabilities.

Qualifications

• 1-3 years of experienc...