Location
Cape Town
Posted
June 10, 2026
Commute
Local Area
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Job Description
Our client in CT (Plattekloof) is hiring a Technical Support Agent.
The salary offered is R11 000,00 per month.
The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries pertaining to various hardware (a wireless router or access point) and occasionally VOIP (Voice over IP).
The Technical Support Agent provides support both in person and via various communication channels (including telephone, WhatsApp, Webchat, Distant-Desktop, Route This and e-mail) using the client’s ticketing and, Route This and e-mail). Calls that cannot be resolved are escalated appropriately.
The call center operates daily from Monday to Sunday, between 7:00 AM and 10:00 PM.
Below are the shift schedules:
The salary offered is R11 000,00 per month.
The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries pertaining to various hardware (a wireless router or access point) and occasionally VOIP (Voice over IP).
The Technical Support Agent provides support both in person and via various communication channels (including telephone, WhatsApp, Webchat, Distant-Desktop, Route This and e-mail) using the client’s ticketing and, Route This and e-mail). Calls that cannot be resolved are escalated appropriately.
The call center operates daily from Monday to Sunday, between 7:00 AM and 10:00 PM.
Below are the shift schedules: