Role Overview

Helpdesk Coordinator – CBRE Global Workplace Solutions

As a Helpdesk Coordinator, you will provide exceptional customer service and business support to contribute to the continued growth and success of the Business.

Responsibilities

• Manage CAFM system as a key user on site, including PPM records, reactives and reporting.
• Answer calls and emails for the business in a timely fashion.
• Ensure all reactive requests raised on the helpdesk have the correct priority and engineer assigned.
• Maintain communication throughout reactive job life between Facilities Team and end users, applying RFT where possible and closing calls over the phone without assignment.
• Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained.
• Review subcontractor performance and provide feedback through appropriate systems (e.g., Ariba) with assistance from Contract Suppo...