Description
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance for our staff in Sonora, California. This Contract position focuses on delivering hands-on and remote support across desktop systems, user accounts, productivity tools, and audio visual technology. The ideal candidate will be comfortable resolving day-to-day technical issues, supporting audio visual and Zoom connectivity, and ensuring users can work efficiently with minimal disruption.


Responsibilities:

• Deliver onsite and remote technical support for court users, addressing hardware, software, and access-related issues in a timely manner.

• Diagnose and resolve incidents involving Windows 10 and Windows 11 workstations, Microsoft 365 applications, and standard desktop tools.

• Support audio visual equipment and help maintain reliable video and audio performance for Zoom meetings and related conferencing needs.

• Troublesh...