Description We are looking for an experienced Help Desk/Desktop Support Analyst to provide hands-on technical support for a growing legal services environment. This Long-term Contract opportunity is ideal for someone who thrives on resolving escalated user issues, supporting modern Microsoft technologies, and delivering high-quality service to an end-user base. The role will focus on Tier 2 and Tier 3 support across desktop systems, collaboration tools, document management platforms, and cloud-based environments while contributing to a developing service desk function.

Responsibilities:
• Resolve escalated support requests passed from the Tier 1 service desk, investigating issues thoroughly and driving them to completion.
• Provide technical assistance for Windows 11, Microsoft 365, and Azure Virtual Desktop environments used across the organization.
• Support legal document management applications such as iManage or NetDocuments, including troubleshooting user access...