Description
Help Desk Technicians use their problem-solving skills to be the first to respond to support requests from users of our software platform and to help enable them to work efficiently. They have a passion for user enablement, are advocates for our customers’ success and collaborate with product engineers, implementation teams, and other support engineers to ensure users’ inquiries are resolved as effectively and quickly as possible. They’re comfortable using their problem-solving skills to find solutions to novel problems within a complex, rapidly evolving software product, rather than relying on copying and pasting precedent from previous answers. Importantly, they’re responsible not only for assisting users but also for synthesizing the key trends they’re observing in the field into feature requests to partner with Palantir engineers to shape the continued evolution of the Palantir platform.
Core Responsibilities
Develop a deep understanding of Foundry applications...