Description
Help Desk / Desktop Support Job Posting

We are seeking a Help Desk professional with experience supporting end users in a fast-paced environment. The ideal candidate will have hands-on experience with Active Directory, Microsoft Office, Office 365, Windows 10, and ticketing systems.

Key Responsibilities:

+ Provide first-level technical support for hardware, software, and user access issues

+ Troubleshoot Windows 10, Microsoft Office, and Office 365-related problems

+ Manage user accounts, password resets, and permissions in Active Directory

+ Document, track, and resolve issues through a ticketing system

+ Escalate complex technical problems to higher-level support teams as needed

+ Assist with workstation setup, software installation, and basic system configuration

+ Deliver strong customer service while supporting internal users




Requirements
Qualifications:...