Reference: 11106 AV

Consultant: Anneke Viviers

Job Description

• Provide first-line and second-line technical support to clients.
• Manage and resolve support tickets using ManageEngine or similar systems.
• Support inbound calls through the 3CX queue.
• Monitor device connectivity and uptime through CMS.
• Log and track tickets for offline devices and service disruptions.
• Coordinate maintenance and replacement hardware with field technicians.
• Update Microsoft Planner for maintenance job coordination.
• Assist with quotations using DEAR where required.
• Maintain clear and professional communication with clients.
• Ensure accurate documentation of all support interactions and ticket updates.
• Support network monitoring, technical recovery, and queue management processes.

Qualifications

• 1–3 years’ experience in a Service...