Provide unparalleled IT support as a Help Desk Support Specialist with Achev in Mississauga, Ontario. Engage with a diverse team while tackling a variety of technical challenges across multiple sites.
The Help Desk Support Specialist role at Achev is designed for individuals passionate about customer service and technical problem-solving. You will be responsible for managing support requests, maintaining IT inventory, and ensuring users have access to necessary resources. Successful candidates will possess 2-5 years of IT experience and have a robust understanding of Windows operating systems.
Key Responsibilities:
• Act as the first line of support for employees
• Perform installations and maintenance on IT equipment
• Keep accurate records within the Workflow Management System
• Facilitate network issue diagnostics and resolutions
• Manage end-user accounts and equipment upgrades
Requirements:
• Bachelor's in IT-related field preferred
• 2-5 years' exper...