Description We are looking for a Help Desk Support Analyst to provide responsive technical assistance for end users in Delray Beach, Florida. This Long-term Contract opportunity is ideal for someone who enjoys solving day-to-day technology issues, delivering clear support, and maintaining a strong service mindset. The person in this role will help keep employees productive by addressing hardware, software, and access-related concerns while ensuring each request is documented accurately and handled in a timely manner.

Responsibilities:
• Investigate and resolve desktop, software, and basic network problems by using troubleshooting methods, diagnostic utilities, and effective questioning.
• Assess reported technical issues, identify likely causes, and select practical solutions based on the user’s environment and business impact.
• Support employees through clear, step-by-step guidance so they can complete issue resolution with confidence and minimal disruption.
• Ro...