This is a remote position. Help Desk Manager (DAI, Financial) - Fully Remote Secret+ BizFirst is assisting our client with recruiting a skilled and experienced Help Desk Manager (DAI, Financial). The Helpdesk Manager shall provide daily supervision, direction, and guidance to contract personnel responsible for remote-access user support and training, including organizing, directing, and monitoring the work of qualified personnel, and scheduling personnel rotations to ensure efficient and effective helpdesk coverage and support operations. Our client is a boutique consulting firm that employs consultants and professionals with unique skill sets to support the federal government with strategic execution, financial process enablement, IT systems, and Enterprise Resource Planning (ERP) software implementation. What will you do Responsibilities: Provide daily supervision, direction, and guidance to contract personnel responsible for remote-access user support and training. Organize, dire...