Description
We are looking for a Help Desk Analyst to join a security-focused team in Uniontown, Ohio. This long-term contract opportunity supports day-to-day technical assistance for field operations and internal users. The role is ideal for someone who is comfortable troubleshooting Windows environments, documenting issues clearly, and providing responsive service through a ticket-driven support process.


Responsibilities:

• Provide front-line technical support by responding to inbound requests from field technicians and resolving desktop and application-related issues.

• Investigate problems in Windows 10 and related Microsoft environments, identify root causes, and determine appropriate next steps for resolution.

• Access business applications before and after upgrade activities to record defects, confirm functionality, and capture findings accurately.

• Create, update, and track service desk tickets to ensure incidents and defi...