Strategic Staffing Solution’s customer is a leading global manufacturer specializing in engineered material solutions, with decades of experience in composite materials, electrical insulation, and high-performance components for demanding industrial applications.

The Service Desk Analyst serves as the first point of contact for all IT-related issues and service requests. This role is responsible for providing timely, customer-focused support, resolving common technical issues, and ensuring proper triage and escalation of more complex incidents. The analyst plays a critical role in maintaining service quality, user productivity, and accurate tracking of all support activities.

Key Responsibilities:

User Support & Issue Resolution

• Provide first-level technical support via phone, email, and service desk portal
• Serve as the primary point of contact for all IT incidents and service requests
• R...