Description
We are looking for a skilled and dependable Help Desk Analyst II to join our team in Chicago, Illinois. This part-time role requires on-site presence and is designed as a contract-to-permanent opportunity, offering the potential for long-term growth. The ideal candidate will provide Tier 2 IT support while demonstrating strong technical expertise and attention to detail.


Responsibilities:

• Deliver Tier 2 technical support for hardware, software, and networking issues to ensure smooth operations.

• Troubleshoot and resolve problems related to Microsoft Windows 10 systems and Active Directory.

• Manage service desk tickets efficiently, ensuring timely resolutions and accurate documentation.

• Provide support for mobile device management, ensuring devices are configured and operating effectively.

• Collaborate with team members to address IT concerns and implement solutions that align with business needs.