Job Summary

The Help Desk Analyst role is to provide maintenance and support for Windows and Mac desktop computers and laptops and mobile devices including software installation, troubleshoot computer problems and determine source, and advise on appropriate action. Provide support for all systems at all locations. The incumbent will also assist in research and management of the applications and tools used by the help desk team.

Essential Job Functions (*=Non-essential tasks):


+ Diagnose and resolve technical hardware and software issues for Microsoft Windows and Mac operating systems involving applications, internet and VPN connectivity, email clients, VOIP and mobile devices and more.

+ Analyzes the needs of users and recommends solutions for software/hardware systems.

+ Offer alternative solutions where appropriate with the objective of improving customer support.

+ Document resolutions for future reference...