Job Description

The Company

The Company is an outsourcing company, with a giant network of multiple offices located in 76 countries that serve in total 160 markets. They take pride themselves on being one of the best in the world at what they do, Customer Care Services! They constantly invest in research and development to get a deeper understanding of customers’ thoughts, behaviors and needs.

The Role

As a Customer Service Agent your role is, together with your team, to handle customer issues with empathy and efficiency. You will be handling and responding to end-users’ requests through multiple contact channels (phone, e-mail, chat).

The role requires maintaining solid customer relationships by handling their questions and concerns with speed and professionalism, as well as performing data entry and use of software programs.

The Requirements