Job Summary

We are seeking a highly organized, tech‑savvy HVAC Service Dispatch Specialist to support our service operations team. In this role, you will be the Air Traffic Controller of our field operations – leveraging Jonas Construction Software, the Microsoft Suite, and AI tools to ensure our daily operations run at peak efficiency. This position is central to maintaining excellent customer satisfaction and keeping our technical team moving through the GTA with precision.

Key Responsibilities

1. Strategic Dispatch & Logistics Fleet Coordination
   • Schedule and dispatch HVAC technicians for service and repairs based on response time, technician skill set, and job priority.
   • Proactive Communication: confirm appointments with customers, provide real‑time ETA updates, and manage inquiries via a multi‑line phone system with professional etiquette.
   • Schedule Distribution: prepare and distribute weekly technician schedules and send end‑...