Job Description

We are hiring Customer Service Representatives for a Healthcare Account to assist patients, members, and healthcare providers with inquiries related to benefits, eligibility, claims, and healthcare services. This role requires professionalism, attention to detail, and a customer-first mindset.



Key Responsibilities:

Handle inbound healthcare-related inquiries via phone, chat, or email

Assist with benefit explanations, eligibility verification, and claims status

Provide accurate and compliant information while following healthcare policies

Document customer interactions accurately in the system

Escalate complex or sensitive concerns when necessary

Meet quality, productivity, and customer satisfaction standards