Neolytix is a multi-line Management Service Organization (MSO) providing support to the smaller healthcare providers and practices so they can remain competitive in our Healthcare system. Together with Practice Tech Solutions (digital division), we provide end to end nonclinical services to healthcare providers.

Neolytix is building a truly global and modern workplace with a commitment to a 100% virtual remote workforce.

Key Responsibilities:

• Lead a team of Customer Service Professionals.
• Respond to clients on any process related queries and manage 1st level escalations.
• Monitoring and managing workflow or daily targets to assure timely delivery of agreed SLAs.
• Tracking and maintaining metrics for a variety of data includes attendance, productivity, etc.
• Develop processes to improve productivity and quality of the team.
• Participate in the new pilots projects & work towards proper transition of knowledge to t...