Role/ Responsibilities

• Serves as a content model expert and mentor to the team regarding practice standards, quality of interventions, problem resolution and critical thinking
• Monitor transactions with an ongoing basis and take corrective steps where necessary or make incremental improvements.
• Assist new hires such that they are productive on the floor in the shortest possible time frame
• Provides inputs on process and system to the team members.
• Client Interaction, where required at the level of Supervisors.
• Ensure compliance with internal policies and procedures, external regulations and information security standards.