Position Summary

Horatio is seeking an experienced Operations Manager to lead one of our dedicated healthcare teams and oversee its operational success. This role encompasses formulating strategic initiatives, driving performance improvements, managing procurement of necessary materials and resources, ensuring strict compliance with all relevant regulations, mentoring and developing team members, implementing best practices across all levels of the operation, and continuously increasing the quality of customer service delivery.

To be considered for this position, candidates must have a strong background in healthcare operations and proven experience in a similar role within a BPO environment.

Responsibilities

• Manage and execute all operations efficiently and cost-effectively
• Improve operational management systems, processes, and best practices
• Help the organization’s processes remain legally compliant
• Formula...