Malaysia (Hybrid)

Job Description

THE POSITION

Our operations Department is currently looking for its future «Client Services Officer» on a permanent contract.

The teams within our Management Center Department support policyholders and healthcare professionals on a daily basis by providing practical solutions and anticipating members’ needs to simplify their healthcare journey.

Working closely with the Team Manager, you will join a supportive and proactive operations team based in our Kuala Lumpur office.

As part of this opportunity, you will support our members while ensuring the administrative management of their insurance contracts.

If you join us, your main responsibilities will include:

Supporting members and healthcare professionals:

Responding to their requests and guiding them through their healthcare journey, mainly via phone and email.

Providing information regarding policy coverag...